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      08-25-2017, 07:03 AM   #1
Maximo1970
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Vehicle finder not working.

Hi All,

After a little help and advice before I confuse the hell out of my dealer.

I have an Andriod phone with the BMW Connected app installed, never got into the iPhone.

My M5 is a 2012 UK car, so the steering will is in the correct position.

So my problem is that when I open the app and tap Locate Vehicle I get the map display and at the bottom of the screen have the notice, To use this feature, please activate GPS positioning in your vehicle.

All the other functions work fine, flash headlights, lock and unlock doors.

I only found the problem when I flow back from holiday and went to locate the car, being lazy and knowing I could find it on my return so didn't bother to remember where I parked. Much to the frustration of the wife as we had to wonder the car park.

There is nothing in my iDrive settings that allows me to activate the GPS, besides the SatNav works fine. Additionally I can't currently log into BMW Online, found that when trying to read my emails. Could the two be connected?

I can login to bmw-connecteddrive.co.uk fine, so it's not a password or username issue.

Can anyone offer any advice?

Thanks

Garry
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      08-27-2017, 03:56 AM   #2
Snake doctor
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Main menu -> Settings -> GPS Tracking
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Last edited by Snake doctor; 08-27-2017 at 04:39 AM..
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      08-30-2017, 03:10 AM   #3
Maximo1970
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That menu item isn't available, even after doing an update services. I've logged this with BMW customer service, they told me that it's affecting a number of customers and the problem is being looked at by BMW Germany.
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      09-01-2017, 06:34 PM   #4
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Quote:
Originally Posted by Maximo1970 View Post
That menu item isn't available, even after doing an update services. I've logged this with BMW customer service, they told me that it's affecting a number of customers and the problem is being looked at by BMW Germany.
Tell them to check if there's a software upgrade to the iDrive software. Never had good luck with the Update BMW Services thing

Without GPS Tracking being enabled, obviously you won't be able to see the location of your vehicle on the ConnectedDrive app. Heck, you can even see the location of your vehicle when logging on to the ConnectedDrive site itself if you had that GPS Tracking enabled.
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      09-05-2017, 10:04 PM   #5
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Quote:
Originally Posted by Snappy Phoenix View Post
Quote:
Originally Posted by Maximo1970 View Post
That menu item isn't available, even after doing an update services. I've logged this with BMW customer service, they told me that it's affecting a number of customers and the problem is being looked at by BMW Germany.
Tell them to check if there's a software upgrade to the iDrive software. Never had good luck with the Update BMW Services thing

Without GPS Tracking being enabled, obviously you won't be able to see the location of your vehicle on the ConnectedDrive app. Heck, you can even see the location of your vehicle when logging on to the ConnectedDrive site itself if you had that GPS Tracking enabled.
My car had this same issue. They could never seem to fix it.
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      09-07-2017, 07:25 AM   #6
Maximo1970
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Seems that BMW have fixed the problem but sadly no one has informed me of this. I was explaining the issue to a colleague and it worked.

So happy days once again, but would have been nice of BMW customer services to have contacted me to say so.
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