M5 / M6 Oil Pump Recall FAQ and Affected VIN List

[greekcs]

This reminds me of the early E46 M3 days.

[cmhsam]

My vehicle is on the list and I still haven't heard from BMW NA

[Tigumz]

Originally Posted by cmhsam

My vehicle is on the list and I still haven't heard from BMW NA

They didn't call you on Friday??

[cmhsam]

Originally Posted by Tigumz

They didn't call you on Friday??

Nope. The only call I got was from the service manager about this issue. Am I missing something or was BMW NA, in New Jersey, supposed to call me as well?

[nv6425]

Originally Posted by JC919

You dealing with Advantage as well?

Momentum SW.

[M54ccibo]

I got a call back today...missed it though. Will post tomorrow with additional info if I get anything new.

[Tylerstar]

Had mined towed away today... dealer told me 3 weeks for the part, guess ill just have to deal with it. Got a 328 Convertible loaner, the vert is pretty sick. I guess if something is positive this just gives me more time to order mods. Hopefully well have more information from bmw soon. I hope they make this right.

[PrecisionP]

Originally Posted by cnicholson

I hear you. I guess I am saying that I would prefer peace of mind to a free month's payment-- and I think BMW would prefer that too. Probably actuarial cheaper to give an extended warranty on parts that are surely designed to last 100K+ miles versus pay all impacted owners ~$1500.

That is a pretty penny and offering an extended warranty would mitigate the big price hit now with paying the devil later if needed. I think they may offer options for folks. Like leased owners get a month deducted from their contract end. Maybe a M school day (or 2day) and a gas card for those vs warranty extension option for those who bought.

[dkreidel]

Originally Posted by aculeg87

I have freedom to go elsewhere, therefore I feel compensation should be an incentive for me to stay loyal to my decision to get the M5. .

I'm quite sure BMW AG, NA and your dealer will be delighted you're foregoing your delivery spot and allow someone else an opportunity to pay MSRP for "your" unwanted M5... and you can buy what you want on your terms. Good Luck.

dk

[727jbh]

Originally Posted by PrecisionP

That sounds reasonable. Lets say they gave you a 3 series for the month. And there deal is they give you the difference between a 3 series lease payment and your m5 lease payment. Would that be an acceptable arrangement?

They could keep their 3 and I'll drive my Yukon. If they gave me a conv 6 or a 7 series than compensation could be less.

Originally Posted by cmhsam

I would also like to be compensated with a bus pass as well

It's good customer service to take care of your customers. I have mulitiple commercial properties and if the property is under renovation and the tenant is not able to operate their business, I waive the rent for that period of time. The lessee is happy, I'm happy.

It's simple, I've leased a product from BMW and I can't use it because they have given a cease and desist order. Under their orders I should receive compensation, that's good customer service.

[Tigumz]

Originally Posted by cmhsam

Nope. The only call I got was from the service manager about this issue. Am I missing something or was BMW NA, in New Jersey, supposed to call me as well?

The call I got was from some lady at BMWNA, dealer has not called me

Maybe it was one or the other was responsible for the end user contact....

[BLACK MARKT]

Still waiting to hear back from my BMW dealer ....

[journeyguy]

Ok, Ill try my best...LOL

Originally Posted by thebishman

Your fear of driving the M5 when your car is not on the affected VIN list is a little irrational. It has been stated that the issue with the pump is that one second it's fine, the next it's broken. It doesnt degrade over time. Therefore if your car has a perfectly good oil pump, drive the damn thing like you stole it!! lol. That's how I intend to drive mine; when I'm through with break-in of course.
Bish

[ArtE36M3]

When the oil pump is changed, do they have to change the oil too? Does anyone know if the break-in oil is a different oil than what is used after break-in?

[LGLM5]

As I have leased my M5 through BMW Financial, do they expect me to make my payment this month? I've only had the car for 5 days and now I can't drive it but they want a payment? I was told by BMW Manufacturing to NOT drive the M5 for a minimum of 3 weeks. Do I have to make my payment?

[Rob///M5]

Originally Posted by LGLM5

As I have leased my M5 through BMW Financial, do they expect me to make my payment this month? I've only had the car for 5 days and now I can't drive it but they want a payment? I was told by BMW Manufacturing to NOT drive the M5 for a minimum of 3 weeks. Do I have to make my payment?

I say yes make the payment, and then seek reimbursement post repair. Else expect to spend time fighting with BMW about late fees.

BTW - can you post or PM some pics of Silverstone? I'm waiting on mine (now delayed more) and have had a hard time finding good shots.

Cheers!

[cmhsam]

Originally Posted by LGLM5

As I have leased my M5 through BMW Financial, do they expect me to make my payment this month? I've only had the car for 5 days and now I can't drive it but they want a payment? I was told by BMW Manufacturing to NOT drive the M5 for a minimum of 3 weeks. Do I have to make my payment?

Yes unless you want to get hit with a negative mark on your credit report. You cannot stop making payments due to a manufacturer recall or break/fix issue. Should you have any concerns research the lemon law in your state, provided that you bought the car in your state.

[727jbh]

Originally Posted by LGLM5

As I have leased my M5 through BMW Financial, do they expect me to make my payment this month? I've only had the car for 5 days and now I can't drive it but they want a payment? I was told by BMW Manufacturing to NOT drive the M5 for a minimum of 3 weeks. Do I have to make my payment?

I sent an email to BMWNA asking the same question and my payment is scheduled to draw Oct 7th. I've only had the car 2 weeks.

[AGS]

Originally Posted by LGLM5

As I have leased my M5 through BMW Financial, do they expect me to make my payment this month? I've only had the car for 5 days and now I can't drive it but they want a payment? I was told by BMW Manufacturing to NOT drive the M5 for a minimum of 3 weeks. Do I have to make my payment?

Yes, as others have said you should make the payment. Email BMW Customer Relations (email address provided by cmhsam in your other thread) and let them know (politely of course) you would expect them to make restitution for the time your car is out of service. I would make sure your dealer logs the date you returned the car to the for the recall work.

I also called BMW Financial Services today and asked them to note on my account that I called about this issue and would expect BMW AG to provide compensation on my lease. For now though I want everyone down to the janitor at the plant doing everything they can to get the replacement pumps out ASAP.

[BodyPlexM5]

My Service rep at my dealer just called me and said he just spoke to BMWNA and to expect a 3 week wait. He also said they were going to take care of my next month payment. I have not heard that myself from BMWNA. Just thought I'd pass it on.

[Jason]

Originally Posted by Rob///M5

BTW - can you post or PM some pics of Silverstone? I'm waiting on mine (now delayed more) and have had a hard time finding good shots.

Cheers!

You can see plenty of photos at the Silverstone Compilation Thread @ http://f10.m5post.com/forums/showthread.php?t=632065

[PrecisionP]

Originally Posted by AGS

For now though I want everyone down to the janitor at the plant doing everything they can to get the replacement pumps out ASAP.