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      04-22-2019, 08:19 PM   #1
naiza3k
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Umnitza Headlight - STAY AWAY!

Placed order each February, promised delivery in a week and received a month and half later shipped from China(redirected to Umnitza in Cali and forwarded to me).
Didn't have time but finally paid to get it done over the weekend only to find out one of the headlight doesn't work.
Very frustrated and emailed Umnitza only to get some BS pushback about my board is defective and sent me a link to buy another one on eBay. Funny thing is the car is back on the OEM and everything is working properly.
Umnitza is talking to me like I'm a child saying it's a 10minute job to get back to the headlight and take the board out to send them a photo so they can provide to their factory. 1) this is not a 10minute job for me, hint I paid someone to come do the install for me originally. 2) they need them photo to go back to their factory, last time I checked; what they do for warranty with their factory is their issue. They should take care of my issue here first no?
I started out seeking a replacement and did not ask them to pay for the labor which I already ate the cost on and will be paying for again once replacement is received But being insulted and belittled at this point I want nothing to do with this company.
I can't help their crappy lack of QC and was being patient but I will not tolerate a company or anyone that is disrespectful.

I hope this shines a light on fellow members who are looking for headlights or any other products from Umnitza. I tried researching on the LED headlights and didn't have much luck finding a lot of information other than the 2-3 guys who was lucky, decided to pull the trigger based on thinking this is from a reputable business.
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      04-22-2019, 08:24 PM   #2
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Man! I would of been pissed. I'll be happy with my OEMs.
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      04-22-2019, 08:28 PM   #3
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Quote:
Originally Posted by M5_Brandoe View Post
Man! I would of been pissed. I'll be happy with my OEMs.
Quote:
Originally Posted by M5_Brandoe View Post
Man! I would of been pissed. I'll be happy with my OEMs.
Trying to stay composed, reminding myself this is just money and that it's not worth my headache....
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      04-22-2019, 08:32 PM   #4
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Quote:
Originally Posted by naiza3k View Post
Quote:
Originally Posted by M5_Brandoe View Post
Man! I would of been pissed. I'll be happy with my OEMs.
Quote:
Originally Posted by M5_Brandoe View Post
Man! I would of been pissed. I'll be happy with my OEMs.
Trying to stay composed, reminding myself this is just money and that it's not worth my headache....
Definitely try to resolve, but it may just mean more money.
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      04-22-2019, 09:06 PM   #5
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Umnitza has been a clown since my E46fanatics days.
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      04-22-2019, 10:03 PM   #6
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Why didn't you just do something like bayoptiks?
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      04-22-2019, 10:07 PM   #7
naiza3k
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Quote:
Originally Posted by mister2d View Post
Umnitza has been a clown since my E46fanatics days.
Wish I had known... now they are refusing for refund and will not replace neither.
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      04-22-2019, 10:08 PM   #8
naiza3k
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Quote:
Originally Posted by Rennyk. View Post
Why didn't you just do something like bayoptiks?
What do you mean?
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      04-22-2019, 10:09 PM   #9
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Quote:
Originally Posted by naiza3k View Post
Quote:
Originally Posted by Rennyk. View Post
Why didn't you just do something like bayoptiks?
What do you mean?
For headlight upgrades. They specially upgrade headlights, and I know had something for pre-lci and Lci f10s.
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      04-22-2019, 10:11 PM   #10
naiza3k
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Quote:
Originally Posted by Rennyk. View Post
Quote:
Originally Posted by naiza3k View Post
Quote:
Originally Posted by Rennyk. View Post
Why didn't you just do something like bayoptiks?
What do you mean?
For headlight upgrades. They specially upgrade headlights, and I know had something for pre-lci and Lci f10s.
I should have done that or OSS design but thought this was going to be the easiest route...
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2015 X5 Graphite, |All options|
Previous: 2014 435i Xdrive Msport, |Fully Loaded|6MT|FBO|JB4|Front,side,rear lips/spoilers|- 2015 320i Xdrive, |Wife's beater| - 2008 535i Xdrive
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      04-22-2019, 10:13 PM   #11
Rennyk.
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Quote:
Originally Posted by naiza3k View Post
Quote:
Originally Posted by Rennyk. View Post
Quote:
Originally Posted by naiza3k View Post
Quote:
Originally Posted by Rennyk. View Post
Why didn't you just do something like bayoptiks?
What do you mean?
For headlight upgrades. They specially upgrade headlights, and I know had something for pre-lci and Lci f10s.
I should have done that or OSS design but thought this was going to be the easiest route...
Look them up, they are reasonably priced and if you get this sorted out might be a good option. I like their vision system they had out and the rings look mean. May do it on my car at some point.
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      04-22-2019, 10:17 PM   #12
naiza3k
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Quote:
Originally Posted by Rennyk. View Post
Quote:
Originally Posted by naiza3k View Post
Quote:
Originally Posted by Rennyk. View Post
Quote:
Originally Posted by naiza3k View Post
Quote:
Originally Posted by Rennyk. View Post
Why didn't you just do something like bayoptiks?
What do you mean?
For headlight upgrades. They specially upgrade headlights, and I know had something for pre-lci and Lci f10s.
I should have done that or OSS design but thought this was going to be the easiest route...
Look them up, they are reasonably priced and if you get this sorted out might be a good option. I like their vision system they had out and the rings look mean. May do it on my car at some point.
For sure, thank you!
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      04-23-2019, 04:14 AM   #13
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Hate to say but this is a premium car
The more you mess with it the more problems you will have
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      04-23-2019, 04:20 AM   #14
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Seems these firms treat one as royalty and the next one as a thorn in the side.
Stick with tested M leds/xenons.
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      04-23-2019, 06:31 AM   #15
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Quote:
Originally Posted by naiza3k View Post
Wish I had known... now they are refusing for refund and will not replace neither.
I've read similar stories about them for years, dating back to when 5series.net was one of the larger boards. Maybe you'll have a more favorable response if you leave a complaint for them on the BBB listing for their company. https://www.bbb.org/us/ca/concord/pr...038/complaints
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      04-23-2019, 10:28 AM   #16
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send them back to Umnitza and file a chargeback through your credit card company
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      04-23-2019, 11:15 AM   #17
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They have always been clowns, going back to when i was buying lighting for my e39 when the e39 was in production!
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      04-23-2019, 11:53 AM   #18
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Sent you a PM
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      04-24-2019, 10:20 AM   #19
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Quote:
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They have always been clowns, going back to when i was buying lighting for my e39 when the e39 was in production!
I wish there were threads with real feedback before I pulled the triggered...
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      04-24-2019, 10:21 AM   #20
naiza3k
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Quote:
Originally Posted by core22 View Post
I've read similar stories about them for years, dating back to when 5series.net was one of the larger boards. Maybe you'll have a more favorable response if you leave a complaint for them on the BBB listing for their company. https://www.bbb.org/us/ca/concord/pr...038/complaints
Thanks for the link, I'll make sure to submit something today.
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      04-30-2019, 08:15 PM   #21
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Sent you a pm
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      08-14-2019, 02:02 AM   #22
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Stay away from these crooks (Umnitza)

Like many others I have had nothing but problems with Umnitza.

I ordered new headlights for my M5 on April 16, 2019. I was told they would take 6 weeks. I figured that was fine and that I would be able to enjoy my M5 over the summer attending local car shows.

They finally shipped them to me on July 12th and I received them on July 16th.
That is 3 months wait and pretty much a write off when it comes to the summer here in Canada.

I received nothing but excuses and false promises during that time.
They then received the headlights, but said there was an issue with the factory building them incorrectly which added to the delay. The send an email out saying "I hope you can at this time, please keep this information private and not disseminate it. We’re really working hard to go through theses issues which is why we hired a trading representative to help us, but we’ll have something shortly!"

They also said that the headlights were all tested at the factory to ensure everything was working.... So I kept waiting.

When I got my headlights tested them and the passenger side DRL would not work. That same light has a rattle when you rotate it so I called and explained. They stated that there was an issue with several headlights. They said I would have to order an after market headlight module. The two of them cost me almost $200 and they never mentioned that prior. They also wanted me to get pliers and bend and pull the connections within the headlight. I refused to do that, but did order the parts he said would resolve the "known" connection issue. I attempted a second install once I got the other parts and the same problem exists.

Now that I have had enough and asked for a refund, not only are they sticking me with shipping, but a re-stoking fee. I understand paying a fee if I change my mind or order the wrong part, but after all of this, and having a defective part... That has to be the worst customer service I have ever experienced.

Their response to my request for information of making the return was
"Our return information is on the web site – terms and conditions.
You will be responsible for return shipping."


Do yourselves a favor and find your products elsewhere.

I'll be contacting the BBB and visa about this. I don't believe one should have to pay these fees when the seller's have these issues with their products and services.
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