08-01-2019, 03:48 PM | #1 |
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I noticed that the colour was coming off the seat so took the car to BMW who said it must be my belt rubbing on the seat.
I rejected that as I don't wear a belt so they said maybe it's dirty so gave me a can of seat cleaner which didn't work Clearly the dye is coming off and the dealer said it's wear and tear which I rejected as it's done 14,500 miles and it's not even 2.5 years old I said if a seat has done this then it's clearly not fit for purpose, all I have done is sat on it, after all it's a seat Going to go to BMW Customer Service but has anyone else had this? |
08-02-2019, 07:45 AM | #2 |
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Drives: 2000 M5, 2001 M5, 2013 M5 6MT
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Very common with Silverstone II interiors. My driver seat is pretty worn after 60k miles. It's a weak dye IMO. You have to be careful cleaning this color too. I've found that even mild cleaners can take dye off. So the problem is the light dye gets dirty easily, so you go to clean it and end up taking the dirt and the dye away.
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08-02-2019, 09:43 AM | #4 |
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08-02-2019, 10:12 AM | #5 |
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08-19-2019, 07:13 AM | #8 |
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The response from my local BMW Dealer
Thank you for your email With the photos and when inspected we believe that the marks are caused by something rubbing on the cover and not a manufacture defect BMW give us the guide lines and the next stage is to contact BMW customer service direct Kind regards Ian I have contacted BMW UK to make a complaint as I dont think its reasonable that a seat loses its covering after 14,500 miles and less than 3 years old. I am really annoyed that they say its caused by rubbing, what else is going to cause it, its a seat and you sit on it. If the coating is coming off then that to me is a defect. How can it be acceptable that a seat can lose its coating so quickly and BMW say its normal and I should expect it??? Any advice as I am not prepared to just accept that a £95K RRP car can do this after such a short space of time. |
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08-19-2019, 08:10 AM | #9 | |
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If they flatly refuse to replace you can at least insist they treat the leather shade to look as it should comparing with other parts of the seats. |
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08-19-2019, 09:35 AM | #10 | |
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I have taken my M5 and previous car to them exclusively for service as I hoped to build a relationship with them so that I had their support when things like this happened. I even drove an extra hour past two other dealerships as I liked their approach. But it really makes no difference as they basically say its my fault for sitting on a seat made for sitting on. They had the same attitude when I had the issue with the warped brakes. I wont go to them again but instead use Dick Lovett even if it does cost more. |
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08-19-2019, 10:06 AM | #11 | |
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File a complaints procedure to Farnborough main office explaining the problem and that under the warranty terms the item has discoloured from main shade on a car that's under 3 years old with minimal mileage. |
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08-19-2019, 10:09 AM | #12 | ||
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