08-10-2013, 04:47 AM | #1 |
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Started the M5 on Thursday and it indicated it needed 1 litre of oil, drove it around on Thursday, only short journeys, each time it displayed the same message. On Friday called my local dealer to check they had some top up kits in stock and was told I needed to book a service call so they could top-up the car, spoke to the service department, but they couldn't fit me in at a convenient time....
Luckily I live in the middle of two different dealers, so I drove to Elms in Cambridge. BMW will only provide a top-up kit when the the key confirms the message on their wonderful system, so I hand over the key, he plugs the key in and takes a reading, oil level okay! Service advisors goes to the car, starts it up takes a reading and sure enough the warning chimes in! Back to their system and the key is still saying oil level okay. He checks the FAQ's on the system and there is update for the keys which he loads, but still does not pick up the message from the car! Service Manager comes over and explains BMW will not reimburse them unless the key confirms the need for oil on the system! As an act of 'goodwill' Elms handed over a top up kit at their cost. Now a £20 top-up kit is not going to break the bank, but I did pay £1000 for the service plan and oil is included, but not sure how many times I can handle the hassle of going through that again!! Luckily this is only the second time its needed topping up in 7,000 mile, the first time was also a similar experience........ |
08-10-2013, 04:56 AM | #2 |
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I'm glad my car has never asked me for oil. Going to dealer for top up is such a waste of time.
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08-13-2013, 01:36 PM | #3 | |
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What are they on about. It does not cost £20 either.
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08-13-2013, 02:02 PM | #4 |
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hmm i have to goto the dealer tomorrow for oil - hope i don't get the same issue!
service pack is definitely worth it if you plan to keep the car for 3 years.
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08-14-2013, 01:22 AM | #5 |
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08-15-2013, 03:52 PM | #6 |
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going in tomorrow.
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08-18-2013, 04:34 PM | #7 |
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Yes my key never shows as needing oil even though the idrive is warning me that I need to top oil up so dealer normally takes a picture to back up there claim for bmw to pay for the top up
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08-19-2013, 10:58 AM | #8 |
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SO How did you get on Neil?.
Any problems with the dealership?
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08-24-2013, 07:40 AM | #9 | |
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It's not that the oil is expensive, but it's just the principle - why can't they do the top up and give you a spare litre to carry in the car? Not sure I'd bother with the Service Inclusive next time, it's too much of a pfaff.
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